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Negotiations and Conflict Management

17 Jul, 2024
10 AM - 5 PM
EiTESAL premises

Course Description

Course Duration: 17 & 18 July

Course fees as per EiTESAL fund policy
Company CategoryFund %Course Fees
Large "A"40%EGP  2,550
Medium "B"50%EGP 2,125
Small "C"60%EGP  1,700
Ultra Small "D"70%EGP 1,275
Non-member EGP  4250

Course Overview:

In this course, we study the negotiation framework and how to manage conflict. We focus on business negotiation skills and strategies to maintain healthy relationships. We explore concepts, ethical issues, processes, and strategies related to negotiation and conflict resolution. Finally, we identify appropriate conduct in multicultural business contexts.

Negotiation Strategy

Negotiation (or bargaining) occurs in various contexts. While this course focuses on business negotiations, we can apply negotiation principles to various personal, business, organizational, and public situations.

For example, you may need to buy or rent a new home or negotiate the terms of a new work assignment. Your work supervisor may ask you to draft a new purchasing contract with a vendor, establish project deadlines with your team, or broker a merger between t wo corporations. In the public sector, you may meet with the mayor to review a school board policy, write language for a legislative bill, or discuss the terms of a new international trade agreement.

"Successful bargaining means looking for positives in every possible circumstance", states the Stanford Graduate School of Business. Your strategy may be economic, political, social, or international, depending on whether you are a small business or a multinational corporation. Knowing your motivations and those of your counterparts will help guide an appropriate, realistic plan. Understanding the principles, strategies, and tactics negotiators use will help you draw a confident roadmap.

In this unit, we explore various biases that affect our decision -making and how we can use this knowledge to overcome obstacles to clear, objective, and effective negotiations. In subsequent units, we study how to apply these concepts to specific negotiation theories to add or create value for all negotiation participants.

Managing Business Negotiations

In this unit, we explore negotiating in an organizational context. Examples of these discussions include sales negotiations, engaging with vendors and suppliers, settling labor union contracts, and negotiating business mergers. As you navigate the unit, consider how you would negotiate as the underdog in business -to-business transactions. Transformational negotiations go beyond solving a certain problem or issue; they help build alliances. In these negotiations, your counterpart is a partner rather than an
adversary. Engaging in a collaborative effort to build a long-term strategic partnership can solidify organizational alliances.

Conflict in the Workplace

Think about the last time you argued with someone. Perhaps it was a personal, domestic, or work -related dispute. As we navigate each day responding to the needs of others, conflict can occur as we negotiate and address our individual needs and concerns. Functional conflict can be a positive force for change in the workplace by fostering new, innovative, and more efficient ways to accomplish tasks or goals.
However, misunderstandings and personal clashes can create dysfunctional conflict and a caustic work environment.

Conflict Resolution Strategies
Without appropriate intervention, dysfunctional conflict –caused by poor communication, biases, and personality disputes – can damage morale, workplace efficiencies, and general productivity. In this unit, we learn that it is rarely a good idea to rely on a court of law to resolve these issues. Litigation is time -consuming, costly, and often takes a mental and emotional toll on everyone involved.

International and Cross -Cultural Negotiation
Negotiating across national and cultural boundaries raises additional challenges for participants and businesses. Culture creates biases in our perceptions, motivations, interests, and strategies, which may cloud the negotiating process. These aspects of culture may include language, dialect, societal norms, business etiquette, religion, values, cuisine, hygiene, comfort, and personal preferences.

International negotiations are also often impacted by economic and historical events, geographic distance, legal restrictions, multilateral alliances, nationalism, tariffs, topographic conditions, and political conflicts. Sometimes international negotiations may appear as congressional and parliamentary discussions and budget items. In these cases, negotiation not only crosses cultures but has become part of the country's funding apparatus.

In this unit, we examine several examples of cultural differences. Business leaders need to research these cultural norms to make sure they do not confuse or offend their foreign business partners. Our previous discussions about negotiation and conflict resolution apply to these situation

So Hurry Up and Register Now


Course Instructors

Mr. Waleed Mounir


Waleed Mounir is a highly accomplished regional trainer and business consultant with over 15 years of experience.

Mr. Waleed Bio