Course Description

Course Duration: 2, 3 Dec

Course fees as per EiTESAL fund policy
Company Category	Fund %	Course Fees
Large "A"	40%	EGP  2,550
Medium "B"	50%	EGP 2,125
Small "C"	60%	EGP  1,700
Ultra Small "D"	70%	EGP 1,275
Non-member		EGP  4,625

Course Overview: 
It’s no secret that being a good communicator can make all the difference in your career success, whether you’re just out of the starting gate or well down the track.
This training course addresses the keys to effective communication, whether verbal or non-verbal and how to make every connection you make with others a success in every way.

Course Objectives:

• Understand the importance of interpersonal communication.
• Increase the effectiveness of the communication mix (written, face-to-face, phone, and electronic)
• Learn different meeting styles and when each style is appropriate.
• Maximize the return of the communication process with cutomers, superiors, peers and subordinates.

How You Will Benefit

• Solve problems by clarifying the real issues.
• Generate enthusiasm for your ideas and proposals.
• Minimize conflict and build group commitment.
• Influence others and motivate them to profitable action.
• Save time, energy and talent by improving the entire "people" side of your job.
• Develop credibility based on respect and trust.
• Find alternatives to work with "difficult" people.

Course Contents:

Day 1:

• Essential elements of the communication process.
• Improving interpersonal skills.
• Identifying your interpersonal style.
• Detecting different behavioral patterns.
• Transactional analysis.
• Communication networks within organizations
• Inter-departmental communication

Day 2:

• Influencing others: Ensuring that the messages you send carry the impact you want.
• Motivating and influencing others.
• Coping with on-the-job conflict: Learning how to assertively and productively manage dissension.
• Developing productive communication skills in teams.
• Developing listing skills.
• Using listening skills to your advantage.
• Understand the perceptual process.

Who attend this course ?

This focused, practical course is extremely useful for Managers, team leaders, and supervisors who want to maximize their positive impact on others, enrich the quality of their relationships and increase their job effectiveness. It is also useful for any business professionals who need to develop their communication and interpersonal skills in order to effectively communicate and relate to other individuals