Course Description
Course Duration: 25, 26 Nov
| Course fees as per EiTESAL fund policy | ||
| Company Category | Fund % | Course Fees |
| Large "A" | 40% | EGP 2,550 |
| Medium "B" | 50% | EGP 2,125 |
| Small "C" | 60% | EGP 1,700 |
| Ultra Small "D" | 70% | EGP 1,275 |
| Non-member | EGP 4,625 | |
Course Overview:
It’s no secret that being a good communicator can make all the difference in your career success, whether you’re just out of the starting gate or well down the track.
This training course addresses the keys to effective communication, whether verbal or non-verbal and how to make every connection you make with others a success in every way.
Course Objectives:
- Understand the importance of interpersonal communication.
- Increase the effectiveness of the communication mix (written, face-to-face, phone, and electronic)
- Learn different meeting styles and when each style is appropriate.
- Maximize the return of the communication process with cutomers, superiors, peers and subordinates.
- Solve problems by clarifying the real issues.
- Generate enthusiasm for your ideas and proposals.
- Minimize conflict and build group commitment.
- Influence others and motivate them to profitable action.
- Save time, energy and talent by improving the entire "people" side of your job.
- Develop credibility based on respect and trust.
- Find alternatives to work with "difficult" people.
Day 1:
- Essential elements of the communication process.
- Improving interpersonal skills.
- Identifying your interpersonal style.
- Detecting different behavioral patterns.
- Transactional analysis.
- Communication networks within organizations
- Inter-departmental communication
Day 2:
- Influencing others: Ensuring that the messages you send carry the impact you want.
- Motivating and influencing others.
- Coping with on-the-job conflict: Learning how to assertively and productively manage dissension.
- Developing productive communication skills in teams.
- Developing listing skills.
- Using listening skills to your advantage.
- Understand the perceptual process.
